Decoding Cyberbullying

Ever received hurtful messages online, been excluded from a group chat or repeatedly mocked on social media? These acts, when intentional and repeated, may be considered cyberbullying.  

Cyberbullying is a form of bullying that utilises digital communication technologies to intentionally harm, harass, or embarrass others. It is characterised by intentional and repeated behaviour, the use of technology (such as social media and messaging platforms), a power imbalance where the victim struggles to defend themselves, and a harmful intent to cause psychological distress [1].  

As we dive into the topic of cyberbullying, TOUCH Cyber Wellness shares valuable insights and practical tips on navigating this complex matter.    

PREVALENCE OF CYBERBULLYING & ONLINE HARASSMENT IN SINGAPORE  

The widespread use of digital platforms and anonymity of online spaces have increased the risk of cyberbullying, often emboldening individuals to engage in harmful online behaviour without fear of consequences.  

Rise in Cases: In 2024, the number of people seeking help for online harassment and cyberbullying increased from 48 in 2023 to 80. The rise is attributed to increased awareness and outreach efforts [2].  

Encounters with Harmful Content: A survey by the Ministry of Digital Development and Information found that about two-thirds (65%) of Singapore users encountered harmful online content, with cyberbullying being one of the most common types affecting 29% of users [3]. Another survey conducted in April 2024 reported that 45% of respondents encountered cyberbullying as a form of harmful content. 

Reporting Rates: Despite the prevalence, only a quarter of those who’ve encountered harmful content, including cyberbullying, reported it [3].  

Increased exposure to cyberbullying desensitises people, creating a sense of detachment. The lack of face-to-face interactions contributes to it feeling less personal, making it easier for individuals to ignore acts of cyberbullying if they witness it or even take part in it themselves.  

WHAT REALLY COUNTS AS CYBERBULLYING? 

WHY DO PEOPLE CYBERBULLY? 

WHAT DO I DO IF I ENCOUNTER CYBERBULLYING?  

Do not retaliate or respond: While it may be tempting to respond to the unkind comment or remark, resist the urge to reply and give the perpetrator the reaction they want. Responding to it may also escalate the situation and create further tension.   

Save evidence: Take screenshots of the online comments or private messages you receive as proof of the bullying/harassment and monitor the frequency of bullying. This documentation is essential for reporting incidents to online platforms, educational institutions, or law enforcement.  

Report and Restrict: Check if the platform allows you to block or restrict the perpetrator’s access to you. The most effective way to address this is to restrict their access by blocking them, disabling follows and direct messages, or removing them from your contacts.  

Seek support: If you are facing harassment, it's normal to feel upset or experience low moods. Seeking support is not a sign of weakness—don’t go through it alone. Talk to trusted family and friends for emotional support, and if you're struggling with significant distress, consider reaching out to a professional. You don’t have to face this on your own.  

TOUCH Counselling & Psychological Services offers support for those who are experiencing distress or struggling with negative thoughts. You may call the TOUCHline at 1800 377 2252 (Mondays to Fridays, 9am to 6pm) to speak with a counsellor.  

HOW CAN PARENTS SUPPORT THEIR CHILDREN IN NAVIGATING CYBERBULLYING?  

If you suspect your child is being cyberbullied, keep in mind that they may not share their experience with you right away. They may be reluctant to open up to you or prefer to confide in their friends only.  

This could stem from the fear of punishment or a belief that you will overreact to news of the incident. It is therefore important that you maintain your composure, resist the urge to reprimand them or immediately offer solutions/unsolicited advice.   

Instead, prioritise their feelings and ask open-ended questions to learn more about the situation.  It is most important that your child feels safe to confide in you knowing that you will validate their feelings and not dismiss it.   

If your child is not ready to share, avoid scolding them out of frustration or feeling disheartened about it. Consider connecting your child to another trusted family member who can also offer their support to them. Reassure your child that you are always there to listen while also respecting their need for space and time to process their thoughts. This helps build open communication and allows you to offer meaningful support as they navigate the cyberbullying experience.  

Regardless, gaining a better understanding of cyberbullying can be invaluable in supporting your child through the experience.   

TOUCH Cyber Wellness recognises that addressing bullying and fostering strong values in young people requires the support of their families. Parents play a crucial role in shaping their child's understanding of values, appropriate social behavior, and relationship-building across various platforms.  

With this in mind, TOUCH Cyber Wellness introduced the First Device Campaign. The campaign seeks to empower families with the tools and knowledge to help their children navigate the online space responsibly, emphasising the importance of setting clear rules and boundaries from the moment they receive their first device. By educating and guiding our children early, we can better prepare them to navigate online risks, such as cyberbullying, while fostering healthy and responsible digital habits from a young age.  Find out more here.   

The growing concern about cyberbullying underlines the importance of getting the word out about it. Increased knowledge fosters greater empathy; we all play a part in building a kinder community!   

TOUCH Cyber Wellness (TCW) is an award-winning and leading pioneer in the field of cyber wellness and new media literacy. It has spearheaded efforts to reach out to 360 schools and more than 1.6 million children, youths, parents, educators and counsellors. Through mentoring and advocacy, TCW has engaged Singapore youths to address social and behavioural issues of excessive cyber usage. It delivers a range of pre and post intervention programmes that instil the principles of good digital citizenship in the community.   

Sources 
1. Grover, Sandeep. “Cyberbullying: A Narrative Review” Journal of Mental Health and Human Behaviour, https://journals.lww.com/mhhb/fulltext/2023/28010/cyberbullying__a_narrative_review.3.aspx  
2. Syarafana, Shafeeq. “More S’pore victims of online harms like harassment, doxxing sought help in 2024” Singapore Law Watch, 25 Feb 2025,  https://www.singaporelawwatch.sg/Headlines/userid/2/more-spore-victims-of-online-harms-like-harassment-doxxing-sought-help-in-2024 
3. “Survey by MCI finds that two thirds of Singapore users encountered harmful online content”, 17. Oct 2023,  https://www.mddi.gov.sg/media-centre/press-releases/survey-by-mci-on-harmful-online-content-encountered-by-sg-users/